Hither Green Flower Delivery: Online Shop Terms & Conditions

Flowers Hither Green Online Order Terms & Conditions

Introduction

Welcome to Flowers Hither Green. These Terms & Conditions set out the legal terms that apply to your use of our online flower delivery services in Hither Green and the surrounding areas. By placing an order with us, you agree to be bound by these terms. Please read them carefully before making a purchase. These terms ensure both your rights as a customer and our commitment to delivering high-quality floral arrangements across Hither Green.

Eligibility for Purchase

To purchase flowers or related products from Flowers Hither Green, you must be at least 18 years old and have the legal capacity to enter into binding contracts. All users must provide accurate, current, and complete information during the order process. Orders placed under false or misleading information may be cancelled at our discretion.

Service Coverage

Our online flower delivery service covers Hither Green and a selection of neighbouring areas. If you are unsure whether we deliver to your chosen postcode or address, please refer to our service area information on our website prior to placing your order. By proceeding, you confirm that delivery is available at your specified address.

The Order Process

To make an order for flower delivery with Flowers Hither Green:

Browse our selection and add desired items to your basket.
Proceed to checkout and provide requested details, including recipient's address, contact information, and a preferred delivery date.
Review your order for accuracy before confirming. Once placed, an order confirmation will be sent to you by our system, confirming the details provided.
Orders are subject to product availability. Should an item become unavailable after your order, we may offer a substitute of equal value or contact you for further instructions.

Please always review orders prior to confirmation, especially where delivery date and message details are concerned, to ensure timely and accurate fulfilment.

Payments

All flowers and products must be paid for in full at the time of order. Prices displayed on our website are inclusive of VAT, but do not include delivery charges unless stated otherwise. Delivery fees will be calculated and added to your order total during check-out.

We accept a range of online payment methods, including major debit and credit cards. Transactions are processed via secure payment platforms to protect your personal and financial information. Flowers Hither Green reserves the right to modify accepted payment methods at any time. Orders will not be processed until payment is successfully received and confirmed.

Delivery Policy

Flower deliveries are made to addresses within Hither Green and eligible surrounding areas. We strive to deliver your order on the specified date, but cannot guarantee exact times. Deliveries are typically made between standard business delivery hours unless otherwise stated or arranged.

It is your responsibility to ensure that the delivery address provided is correct and that someone is available to receive the delivery. In the event that no one is available, our delivery driver may leave the flowers in a safe place, with a neighbour, or attempt a redelivery as appropriate for the circumstances. We do not accept liability for missed or damaged deliveries where the address details provided are incorrect or incomplete, or where a suitable person is not available to accept the order.

Substitution Policy

Whilst we endeavour to supply products as depicted on our website, seasonal availability and supply issues may occasionally necessitate the substitution of certain flowers or packaging. In such cases, we guarantee that replacements will be of equal or higher value and maintain overall appearance and style. Substitutions are made at our expert discretion to ensure timely delivery and satisfaction.

Cancellation Policy

You have the right to cancel your order, subject to the following conditions:

If your cancellation request is received at least 24 hours prior to the scheduled delivery date, a full refund may be provided.
If your order has already been prepared, dispatched, or delivered, cancellation may not be possible and refunds may be restricted or unavailable.

To request a cancellation, contact our customer service using the details on our website, quoting your order reference number. Refunds will be processed using the original method of payment and may take several business days to appear in your account.

Refunds and Returns

Due to the perishable nature of flowers, returns are generally not accepted. However, in the unlikely event that you encounter an issue with your delivery (for example, damaged, wilted or incorrect products), please notify us within 24 hours of receipt. We may request photographic evidence and will, at our discretion, offer a replacement, partial refund, or alternative solution as appropriate.

Quality and customer satisfaction are central to our service. Each case will be considered individually, and our decision on refunds or replacements will be final.

Limitation of Liability

Flowers Hither Green shall not be liable for any losses, damages, costs, or expenses incurred by you as a result of:

Incorrect or incomplete address information supplied by you;
Failure to accept delivery or provide access;
Delays in delivery caused by events outside our reasonable control, including traffic, weather, strikes, or force majeure events;
Minor variations in flowers or packaging derived from seasonal supply or substitution.

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter for which liability cannot legally be excluded under applicable law.

Use of Personal Information

We are committed to protecting your privacy and handling your personal data responsibly. Information collected during the order process will be used strictly for processing and fulfilling orders, customer service, and compliance with legal obligations. We do not share customer data with third parties except where necessary to fulfil your order (for example, third-party delivery services) or as required by law.

Intellectual Property

All content, images, graphics, and design elements used on our website and marketing materials are owned or licensed by Flowers Hither Green, and may not be copied, reproduced, or used for commercial purposes without our prior written consent. Your use of our website grants no rights to our intellectual property other than as necessary to access the website and place orders in accordance with these terms.

General Provisions

If any provision of these Terms & Conditions is found to be unlawful or unenforceable, it will not affect the validity and enforceability of the remaining provisions. Failure by Flowers Hither Green to enforce any right does not constitute a waiver of that right. These terms represent the entire agreement between Flowers Hither Green and you, the customer, regarding the sale and delivery of flowers and associated products.

Changes to These Terms

Flowers Hither Green reserves the right to update or modify these Terms & Conditions at any time without prior notice. Changes will apply to all orders placed after the date of publication. We encourage customers to review these terms regularly to remain informed.

Governing Law and Jurisdiction

These Terms & Conditions, and any disputes arising under or in connection with them, are governed by the laws of England and Wales. By placing an order, you agree that the courts of England and Wales will have exclusive jurisdiction over any claim or dispute arising from your use of our service.

Nothing in these terms restricts your statutory rights as a consumer under UK law.

Customers in Hither Green and Surrounding Areas

Please note: These Terms & Conditions apply to all customers ordering for delivery within Hither Green and its surrounding areas. We are dedicated to providing a seamless, high-quality flower delivery experience for our local community and value your trust in our service.

Contact and Customer Service

If you have any questions or concerns relating to these Terms & Conditions, your order, or our services, please refer to our website for customer service contact details. We aim to reply to all inquiries as promptly as possible.