Returns, Refunds & Complaints Policy
Fresh Flowers Guarantee: Our Promise to Hither Green
At Flowers Hither Green, we take pride in providing stunning, freshly-arranged florals to our valued local customers. Whether you’re sending a thoughtful bouquet to a loved one or brightening up your business premises, our team guarantees every delivery is designed with premium, fresh flowers. Our fresh flowers guarantee assures you that every order arrives at its best, so you can buy with confidence from your trusted Hither Green florist.
Damaged-on-Arrival Policy
We carefully hand-deliver floral arrangements throughout Hither Green and surrounding neighbourhoods. Should your flowers arrive in less than perfect condition—damaged, wilted, or otherwise unsatisfactory—please notify us as soon as possible. We recommend contacting us on the same day of delivery if possible, and ideally within 24 hours for us to best assist you. If possible, kindly include a photo of the arrangement to help us resolve the matter quickly and efficiently.
Freshness Window & Care Guidelines
Our flowers are sourced fresh for each order and, with proper care, typically remain at their best for at least five days, depending on the variety and environmental conditions. To extend the life of your flowers, please follow the care instructions included with every bouquet. If for any reason your flowers do not meet our fresh flowers guarantee within the first 48 hours of delivery, reach out so we can review and address your concerns promptly. We are committed to maintaining our high standards for every household and business we serve in Hither Green.
Refunds & Replacement Options
Your satisfaction is at the heart of our local reputation. If your flowers arrive damaged or do not meet our freshness standards, we offer the following options:
- Replacement: We can arrange for a new, fresh bouquet to be sent out at the earliest available opportunity.
- Refund: If a replacement is not suitable, we may process a refund for your order or for the portion of the arrangement affected.
Let us know your preferred resolution, and our team will do their utmost to accommodate your request with minimal inconvenience to you.
Complaints Process
If you have any concerns or complaints about any aspect of our service—including delivery, product quality, or customer care—please contact us directly. Our manager will personally review your feedback and ensure a prompt, fair response. We are committed to addressing all complaints courteously and comprehensively, aiming for a satisfactory resolution every time. Feedback from our customers in Hither Green helps us to continue improving and maintaining our trusted florist status.
A Trusted Hither Green Florist Serving Local Needs
At Flowers Hither Green, we proudly serve the community, delivering fresh flowers to households and local businesses alike. Our commitment to quality, reliability, and customer satisfaction has made us a go-to florist in Hither Green. If there is ever an issue with our flowers or service, rest assured that we are just around the corner and ready to help resolve it. Thank you for choosing Flowers Hither Green—where your satisfaction is always guaranteed.
